Frequently Asked Questions
What is your return policy?
We offer a 60 day
money back guarantee on every product sold. If you are not satisfied
with your product for any reason, please email us at
support@futoncoversforless.com for a RMA # and instructions on how to
return your product. You pay for the original shipping
costs.
What is your
guarantee?
You will note on each product page under the product description tab the warranty term. Almost all of our products have a lifetime warranty. We will replace the product if any rips and tears occur or anything that could compromise the efficacy of the product.
When will my order ship?
Items are almost always in stock and will ship the following day if it is placed after 10am EST. For expedited services you must call first to verify the date since we cannot guarantee same day shipping without first verifying the time the order was received and processed.
How will it be shipped?
Unless you choose to expedite your order, it will ship via UPS ground.
Has my order shipped?
Click the "My
Account / Order Status" link at the top right hand side of our
site to check your orders status.
How do I change quantities
or cancel an item in my order?
Click the "My Account /
Order Status" link at the top right hand side of our site to
view orders you have placed. Then click the "Change quantities /
cancel orders" link to find and edit your order. Please note: Once an order has begun processing or has shipped, the order is
no longer editable. Please email support@futoncoversforless.com to
have us change or edit your order.
How do I track my
order?
Click the "My Account / Order Status" link at
the top right hand side of our site to track your order.
My
order never arrived. Now what?
Click the "My Account / Order
Status" link at the top right hand side of our site to track
your order status. Be sure that all of the items in your order have
shipped already. If you order displays your Package Tracking Numbers,
check with the shipper to confirm that your packages were delivered.
If your packages each show a status of "delivered", please
contact customer service for assistance.
An item is missing
from my shipment.
Click the "My Account / Order Status"
link at the top right hand side of our site to track your order
status. Be sure that all of the items in your order have shipped
already. If you order displays your Package Tracking Numbers, check
with the shipper to confirm that your packages were delivered. If
your packages each show a status of "delivered", please
contact customer service for assistance.