Frequently Asked Questions
Free UPS Ground Shipping on All Orders!*
Within the contiguous 48 states of America .
You can also choose expedited UPS Shipping methods during checkout
What about shipping to Canada?
The shipping rates will appear at checkout, however Customs Duty & UPS brokerage fees are not calculated or collected by us and will be billed to you and collected directly by UPS at time of delivery. Below is a chart of approximate brokerage fees (non inclusive of Duty) collected by UPS at time of delivery, actual fees may be different and is calculated by UPS.
|
Value for Duty |
Approx. UPS Brokerage Fee |
|
$0.00 to $20.00 |
Free |
|
$20.01 to $40.00 |
$7.00 |
|
$40.01 to $100.00 |
$19.45 |
|
$100.01 to $200.00 |
$29.00 |
|
$200.01 to $350.00 |
$44.25 |
|
$350.01 to $500.00 |
$49.70 |
|
$500.01 to $750.00 |
$56.50 |
How accurate are the colors on my screen?
We try as best as we can to ensure color accuracy, however, since every individual monitor is callibrated differently there may be slight differences in shading noticed on different computers.
What is your return policy?
We offer a 30 day money back guarantee on every standard product sold. If you are not satisfied with your product for any reason, please email us at support@futoncoversforless.com for a RA# and instructions on how to return your product. Returns must have an RA# and be in new & unused condition. A 10% restocking fee as well as our original outbound shipping costs will be deducted from the credit. Consumer is responsible for return shipping costs. Please email us to receive a return form prior to shipping anything back. If "free shipping" promo was applied at time of purchase, actual outbound shipping costs will still be deducted from returns credit, feel free to contact us to determine how much outbound shipping was. Items returned in used or otherwise unsaleable condition, such as with pet hairs etc. will not receive credit and can be sent back to purchaser at purchaser's expense. All returns should be sent via a trackable & insured means such as UPS, FedEx, USPS with Confirmation etc. we will not be responsible for packages lost by carrier nor will credit be given on packages that cannot be traced to being delivered back to us. Custom orders are non-returnable and are final sales.
What is your guarantee?
You will note on each product page under the product description tab the warranty term. Almost all of our products have a lifetime warranty. We will repair or replace, at our discretion, the product if any zippers fail or seams rip compromising the efficiency of the product, buyer will be responsible for all shipping costs. Please contact us prior to shipping any products back. We will not be responsible for normal wear & tear and warranty will be voided if product is mishandled, placed in dryer or washed not according to instructions marked on sewn in label.
When will my order ship?
Orders usually ship within 7-10 business days. For expedited services you must call first to verify the date since we cannot guarantee same day shipping without first verifying the time the order was received and processed.
Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note: Once an order has begun processing or has shipped, the order is no longer editable. Please email support@futoncoversforless.com to have us change or edit your order.
How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived. Now what?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
